Promoting authenticity
Consumers are believed to prefer user generated content because it is considered very natural and original compared to promotional content created by the brand itself.
Content created by consumers looks more honest, especially if it is added to their writing or review of their experience about a brand.
Creating trust
As explained above, one of the main goals is to increase consumer confidence.
They want to know all the details of a brand, from products, services, and even other people’s experiences.
Guiding purchasing decisions
After consumers feel comfortable and believe they will decide to try for themselves whether the experiences shared on social media are true and appropriate.
Moreover, the features on social media such as Instagram are always updated. Examples such as story and highlight are the right combination to collect UCG.
These things allow followers to see at any time when opening the brand’s profile.
Save on marketing costs
With UGC, brands can be happy because they save on marketing costs. Without having to spend deep to advertise or pay for a brand ambassador, the brand already gets free content from consumers.
Tips that can be applied in making UGC
Branding
To determine before creating content, first create a description of what a brand wants.
In addition, create a target market or target audience so that the visuals, language style, and illustrations connect with the desired branding.
From there, the content created by the brand as well as the submissions from the followers can be seen in harmony.
Understand the target audience
One of the steps in making UGC is to first understand the target audience you want to target so that campaigns can run well.
- Always asking permission
Due to re-uploading other people’s work, brands should still ask for permission even though they have tagged the brand. Asking for permission can be via DM or also the comments column and the owner of the work.
- Offer feedback
To get user generated content, you should offer something or a gift for the followers who send it.
Brands can offer one by one to followers whose photos are reposted or create contests with prizes on condition that they submit content.
- Describe the content you want to get
In order for UGC to match the branding of a brand, the brand must explain what content is desired. This explanation can be via campaign which contains the hashtag.
From this hashtag, followers will adjust the content they will share through their social media.
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