Implementing conversation marketing does not have to overhaul a lot of things and start everything from scratch. It’s more like adding a new channel to complement the marketing efforts you’ve been running to date.
Conversation marketing works by using a simple framework called the Conversational Framework: “Engage, Understand, Recommend”. Here’s the full explanation.
1. Engage
What happens when you can talk to your audience directly instead of asking them to fill out a form? For some businesses, this can mean higher conversion rates, greater opportunities, and getting to know the audience you’re talking to.
When your audience wants to download something, contact sales, or try a demo product, you can use a smart chatbot to guide them. Not only that, this chatbot can also direct your audience to go through your sales funnel faster.
Chatbots can work intelligently and automatically 24/7, so you no longer have to spend huge sums of money paying employees for this task.
2. Understand
The approach that is generally used by a brand to generate leads takes days and a long process. According to a study from the Harvard Business Review, a brand needs to respond within five minutes of the first interaction to stand the best chance and get potential leads. Longer than that? Your chances are reduced by 400%.
A chatbot can understand who people are talking to and what they want in real-time. Let the bots do the work for you and filter out a qualified audience.
3. Recommend
Chatbots are very effective at generating engagement and understanding leads, but nothing beats human-to-human interaction once you get to the sales stage. That’s why chatbots use intelligent mapping to connect leads to your sales team, and even schedule their meetings automatically. This way your sales team can focus 100% on sales.
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