In marketing, you must have heard of marketing automation. Are some of you still not familiar with this marketing automation. If so, let’s look at the following explanation.
Understanding Marketing Automation
Marketing automation is a technology to manage marketing processes and campaigns through various media automatically. With marketing automation, businesses can target customers with automated messages via email, website, or social media. The message will be automatically sent according to the pre-set instructions. These instructions are called workflows. Workflow can be defined as a template used in marketing automation.
How Marketing Automation Works
With datasets derived from interactions such as email, websites, and social media, you can see each customer 360 degrees. Customer relationship management or CRM applications such as qontak can help store and manage these data sets properly to make marketing automation easier for your business. This data is then used by marketing automation to streamline the segmentation process and target customers in determining the right audience. That way you can create personalized and relevant messages via email, website, or social media with just a few clicks.
What Marketing Automation Do
Marketing automation is used by marketing and sales teams to conduct marketing campaigns and sales activities. The goal is to increase revenue and maximize efficiency. If used effectively, marketing teams can cope with repetitive tasks and can focus on more difficult issues. This also avoids the possibility of human error.
Marketing automation is a tool designed to streamline and simplify time-consuming marketing tasks. This is done starting from automating the qualification process for prospective customers to creating digital campaigns. Marketing automation can carry out digital marketing strategies without having to manually press the ‘send’ button on every email, campaign, or post made. Good marketing automation helps identify audiences, design the right content, and do marketing based on customer schedules and behavior automatically. By performing marketing strategies automatically, you can save time and effort so that you can increase your income and ROI (return of investment) while focusing on growing your business.
Benefits of Marketing Automation
Reduce repetitive tasks: The marketing team can save time and focus on other more important things
Personalization: Make customers feel valuable and different
Segmentation: Help to deliver relevant content to the right target
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